FAQ

Orders & Payments

• How to order: Add items → Checkout → Enter details → Pay (Credit Card/PayPal)
• Payment issues: Verify card info or contact bank. Emailsupport@Geekhom.comif unresolved
• Processing time: Typically 24 hours (business days)

Shipping Policy

• US orders: Free shipping over $150 (5-15 business days)
• International: Calculated at checkout (10-20 business days + customs)
• Tracking: Sent via email after shipment

Returns & Exchanges

• 30-day return window for unused items in original packaging
• Free returns for defective/wrong items (provide photos/video)
• Customer pays return shipping for non-defective items
• Exclusions: Customized/Final Sale items, intimate apparel

Product Issues & Support

• Damaged/wrong items: Contact within 24 hours with evidence
• Customer service:

  • Email: support@Geekhom.com (24h response)
  • Phone: [Your number] (Mon-Fri 9AM-5PM PST)

International Orders

• Customers responsible for all customs/duties
• Address changes after shipment not guaranteed
• Return shipping costs borne by international customers